Support
Need help with the Chrome extension or your account? Start with the topics below. If you still have a question, email us and we will get back to you.
Email support
For account, billing, extension, or task issues, write to us in English or Chinese.
support@kwverdit.comWe usually reply within 1–2 business days. Include your sign-in email and a short description of the issue.
Helpful links
Common topics
Install the extension
Install LincSpider from the Chrome Web Store, then open the toolbar icon. If the popup does not appear, check chrome://extensions and make sure LincSpider is enabled. Pin the icon for quick access.
Google sign-in
Sign in from the extension popup to sync credits and run full tasks. If login fails, try again in a normal Chrome window (not Incognito unless extensions are allowed). Make sure third-party cookies and pop-ups are not blocked for lincspider.kwverdit.com.
Credits & usage
Guest preview allows up to 3 drafts without sign-in. After sign-in you receive welcome credits once. Analysis steps typically cost 10 credits; comment or email draft steps cost 50 credits. When balance is low, the extension can pause — add credits on the Credits or Pricing page, then resume from the task checkpoint.
Tasks, pause & resume
Recent tasks (up to 10) appear in the extension History. Paused tasks keep their checkpoint locally. Open Task details to review results, copy drafts, or reopen prefilled pages. Nothing is posted or sent automatically — you confirm every action.
Subscriptions & payments
Plans and one-time credit packs are purchased on this website via Creem. The extension does not store card numbers. View subscription status and credit history in Account after sign-in. For invoice or refund questions, email us with your account email and payment date.
Quick answers
- Does LincSpider post comments or send emails for me?
- No. It suggests drafts and can prefill forms you open. You review, edit, and submit manually.
- Why did my task pause?
- Common reasons: credits ran out, guest preview limit reached, or you chose to pause. Add credits or sign in, then resume from History.
- I cannot sign in with Google
- Use a regular Chrome profile, allow pop-ups for our site, and retry. If it still fails, email us with your Chrome version and a screenshot of the error.
- Where are my drafts stored?
- Recent tasks and checkpoints stay in your browser. Signed-in task metadata needed for billing and recovery is synced to our API.
- How do I delete my account or data?
- Sign out in the extension anytime. To delete account or server data, email support@kwverdit.com from your sign-in address.
- Is my page content sent to AI?
- Only for pages you process in a task or guest preview — URL, title, and relevant visible text go to our API for draft generation. See the Privacy policy for details.
When you email us, please include
- The Google email on your LincSpider account (if signed in)
- Extension version (shown in the popup footer or chrome://extensions)
- What you tried and what happened — screenshots help
- For billing: approximate payment date and plan or credit pack name